Saving money usually comes with a cost: time. But when it comes to a busy medical practice, more time is exactly what healthcare providers don’t have. Implementing these simple solutions can help practices save both time and money.
1. Simplify patient registration
Allowing patients to skip the waiting room and go straight to the appointment not only improves patient satisfaction, but also increases the efficiency of a practice.
Many clinics today are implementing a simplified registration process that can be completed by the patient before they arrive in the office.
2. Outline “Organizational Processes”
Staying organized is key to success in any business. To ensure this, each member of the team must clearly understand their role and be able to execute it well. Creating a set of standards for each member of the care team boosts practice efficiency and maximizes patient-team interactions.
Implementing a digital tool can also help to team members communicate well with each other as well as patients. These tools can help establish proper treatment plans, track gaps in care, and improve the overall quality of care in the practice. And it when it comes to healthcare, better quality means increased revenue.
3. Establish an environment that encourages collaboration between care team members
Practices that don’t communicate and collaborate with each other see a lack of quality in care. An effective care system requires that physicians, PAs, nurses, and administrators come together to bring new ideas to the table and ensure issues are being resolved.
Every practice should implement a weekly meeting or quick huddle with all members of the practice so opinions and concerns can be heard.
4. Create education-centered exam rooms
Improving patient interaction at the point-of-care is one of the key factors to overall practice improvement.
The exam room should be centered on educations. It should be a place where patients feel comfortable and can freely discuss possible care plans with healthcare providers and family members. Integrating digital visuals and other educational solutions are excellent ways to do this.
Studies show that better patient educational experiences in the clinic lead to higher satisfaction rates, increased patient retention, and higher reimbursements.
Scores on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, as well as the Physician Quality Reporting System (PQRS), can affect the level of revenue that is brought into a practice, so it’s highly important that healthcare providers focus on improving patient experience and satisfaction.
5. Expand communication with digital tools
Sending patients home with digital tools helps providers reduce the frequency of visits and staff loads.
Virtual education and checkup systems, as well as patient portals, are a great tool for patients and doctors alike. Patients are able to give feedback quickly and easily on their current care state, while providers are able to increase efficiency as they reduce the number of inbound phone calls coming from patients.
The more resources physicians can give their patients, the more likely they are to feel satisfied with their care.